Orders

Sales Tax on Retail Orders (Resale Certificates)

If you plan on ordering items for retail, we kindly ask that you send a photo or copy of your resale license in order for us to exclude sales tax on any items intended for retail. Without a valid resale license, certificate, or permit we will have to

Which payment methods does Manduka accept?

Manduka Wholesale accepts the following forms of payment for purchases:. We use Shopify Secured Checkout encryption to scramble credit card information so that customer transactions are safe and secure.

Is it possible to place an order over the phone?

Yes! If you are located within the US, you can contact your sales rep directly. Please visit the Contact Us page if you aren't quite sure who your rep is. Our wholesale customer care team is also available Monday-Friday 9am-5pm PST at +1 (877) 626-38

Why was my purchase declined?

If you are trying to make a purchase with a credit card and the purchase is denied, please reach out to your bank.

Can I make changes to my order?

Due to our automatic ordering system, once your order has been submitted we are unable to make any modifications.

Can Manduka cancel my order?

We reserve the right to cancel orders if a product was unavailable due to a stock discrepancy at the moment of purchase or if a promotional discount was applied inappropriately. If this occurs, we will reach out to you directly.

How do I know if my order went through correctly?

If we have received your order, an order confirmation will be sent to your email address. If you do not receive an email from us, then please check your spam folder. You can also reach out to our Wholesale Customer Care Team at [email protected]

I did not receive an order confirmation, what should I do?

An order confirmation may take up to a few hours due to the payment authorization process. Please check your junk/spam folder in case the order confirmation got filtered away from your regular inbox. If you still have not received your order confirma

How do I check the status of my order?

Please follow the steps below to view your order information:. If your order is not visible in your account, please contact us by email at [email protected] or by phone at 1.877.626.3852 option 2, M-F 9am to 5pm PST.

How do I unsubscribe from your newsletter?

To unsubscribe, you can select the "unsubscribe" button at the bottom of one of our newsletter emails to opt out. Alternatively, you can email our Wholesale Customer Care Team at [email protected].